Case Study: Create ability to scale and improve service
Achieve Executive Committee goal
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
Key questions asked of the client by team and addressed in the solution
Created ability to scale and improved customer service
Key questions asked of the client by team and addressed in the solution
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
Key questions asked of the client by team and addressed in the solution
- What would you like to Prioritise on – scale, cost, operational efficiency, customer service?
- Do you need to consolidate and standardize processes?
- Are these processes documented and housed within a workflow system?
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
- Move from FTE Costs, Siloed process optimization, internally focussed SLAs to Total cost to Serve
- Move from upfront investments, scale-to-skill migration to stakeholder satisfaction, domain expertise, effectiveness and return on investment.
Case Study: Increase M&A success rate
Achieve CEO goal
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
Key questions asked of the client by 14DAA and addressed in solution
Increase M&A success rate by significantly increasing margins on recent acquisitions
Key questions asked of the client by 14DAA and addressed in solution
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
Key questions asked of the client by 14DAA and addressed in solution
- What tech and processes need to be ported over to the parent company?
- How do clients access the output created by the current team?
- Is the entire team transparent to the client, or just the relationship manager?
- Are their existing synergies identified in the deal that we need to consider in the proposed solution?
- Identify key employees who s
- What tech and processes need to be ported over to the parent company?
- How do clients access the output created by the current team?
- Is the entire team transparent to the client, or just the relationship manager?
- Are their existing synergies identified in the deal that we need to consider in the proposed solution?
- Identify key employees who should be retained in the current firm?
- Are there any location or time zone specific constraints?
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
- Move from FTE unit cost to total cost to serve and business focussed outcome.
- Move from siloed process optimization to integrated network of sites, total cost to service
- Move from scale to skill migration towards domain expertise and effectiveness and returns on investment.
Case Study: Assure IoT SaaS deployed in GCC is Cybersecure
Achieve Executive Committee goal
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions
Key questions asked of the client and addressed in the solutions
Smart metering GCC project in Europe. Connectivity and IoT SaaS vendor replacement triggered by obsolescence of incumbent’s services (3G network retirement). The progress from MVP / Testing phase to full deployment phase is conditional on demonstrating full compliance to requirements (a third of which relating to network and SaaS platform
Smart metering GCC project in Europe. Connectivity and IoT SaaS vendor replacement triggered by obsolescence of incumbent’s services (3G network retirement). The progress from MVP / Testing phase to full deployment phase is conditional on demonstrating full compliance to requirements (a third of which relating to network and SaaS platform security). Failing the Cyber security compliance step would mean missing out on >$1.5 billion of TCV.
Key questions asked of the client and addressed in the solutions
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions
Key questions asked of the client and addressed in the solutions
- What are the timeline and suitable phasing for achieving the high levels of security compliance required?
- Will the ExComm support priority for the improvement programme in case of conflicts in allocation of resources?
- What investment budget would be available for the programme and what amount could be covered by the client?
- What are the top-
- What are the timeline and suitable phasing for achieving the high levels of security compliance required?
- Will the ExComm support priority for the improvement programme in case of conflicts in allocation of resources?
- What investment budget would be available for the programme and what amount could be covered by the client?
- What are the top-security risks already known, accepted at ExComm level, and with allocation against ‘Contingency Reserves’?
- What projects of interest have been de-prioritised recently because of budget and other resources constraints?
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions
- Cybersecurity assessment and gap analysis
- Roadmap of investments according to priorities – a. lowering contingency reserves; b. synergies with backlogged projects of interest; c. risk factor (impact x likelihood)
- Use of AI/ML for detection of abnormal activity and filtering of false positive alarms – 25% reduction in SOC-related operational costs
Case Studies: Double Digit $M reduction in operating costs
Achieve Board mandated goal
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
Key questions asked of the client by team and addressed in the solution:
Double Digit million dollar reduction in operating costs within 8 financial quarters
Key questions asked of the client by team and addressed in the solution:
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
Key questions asked of the client by team and addressed in the solution:
- What's is Timeline and quantum of cost efficiency to be created?
- Does the client have existing partnerships with service providers that can be terminated and insourced?
- Has the client evaluated departments and processes within department that can be moved to the captive?
- Are all of these identified processes documented?
- Does the client have a
- What's is Timeline and quantum of cost efficiency to be created?
- Does the client have existing partnerships with service providers that can be terminated and insourced?
- Has the client evaluated departments and processes within department that can be moved to the captive?
- Are all of these identified processes documented?
- Does the client have a workflow system to monitor completion of milestones within the process?
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
The team focuses on firm goals with a lens on both Operational Efficiency and Business Outcomes, to propose bespoke solutions.
- Move from FTE unit cost to total cost to serve.
- Move from basic research and scale of low cost location and internally focussed SLAs to business focussed outcome.
- Move from upfront investments to stakeholder satisfaction, domain expertise and effectiveness and return on investment.